Service & Repair

Although our products are of excellent quality, it can occasionally happen that something breaks. Perhaps a hiking shoe needs a new sole, the Velcro closure on a bag isn’t working properly, or the handle of a trekking pole is damaged. Whatever the cause, a clear and straightforward return process ensures a positive customer experience. Speed, clarity, and efficiency are essential. To maintain a high level of customer service, our service team consists of well-trained professionals who have completed specialized training with our suppliers. The department also boasts an extensive Service Center with tens of thousands of parts, including components for older models. Our Service & Repair staff place customer satisfaction at the heart of everything they do. They tackle every problem with enthusiasm, always seeking the right solution. With a keen eye for detail and the patience of a zen master, they test and repair everything to perfection.