Highly skilled all-rounders

Although our products are of excellent quality, they are not beyond the effects of wear and tear. A walking boot may need a new sole, the Velcro closure on a bag may no longer work properly or a hiking pole grip may be broken. Whatever the cause, simple and straightforward returns processing is necessary for a positive customer experience. This requires speed, insight and efficiency!

Service & Repair

All the technicians making up our Service team have completed the necessary training at our suppliers in order to maintain our Customer Service's top quality level. The Service department also runs an extensive Service Center stocking tens of thousands of parts, for older models as well. Customer satisfaction is the ultimate goal for our Service & Repair technicians. They are happy to sink their teeth into a problem and look for a suitable solution. Not only do they have an eye for detail; they also have all the patience in the world when it comes to testing and repairing!

Meet the Service & Repair team

Roger Klomparends

Service & Repair

Dennis Kockelkoren

Sample Storage & Distribution

Tim Schlenter

Service & Repair